Aster

Every answer points to its source.

Aster answers your teams' questions from your internal documents and cites the passage each answer comes from.

What Aster changes day to day.

The questions your teams ask every day find their answer in your own documents.

Every answer cites the document, page and passage it comes from. Your teams check at a glance instead of taking it on trust.

Article 12. Reply deadlines

12.1 The service acknowledges the complaint within 48 working hours.

12.2 A written reply is sent to the customer within 10 working days.

Aster's answer

The amount is above $5,000: reply within 5 working days, with a manager's signature.

Procedure v3, page 2, article 12.3

12.3 When the disputed amount is above $5,000, the reply is due within 5 working days and signed by a manager.

Procedures, contracts and internal notes: Aster also reads scanned or photographed pages, with no need to retype anything.

When the answer is not in your documents, Aster says so and passes the question to the right person. It makes nothing up.

Your data stays with you
Aster runs on your servers or in the cloud of your choice. Your documents stay where you decide.
Everything is on record
Every question, answer and cited passage stays in a log you can read back.
Where your teams work
Aster connects to your tools so your teams can ask it questions without changing their habits.
Looked after by the same team
The people who built it monitor it once it is live and adjust it when your documents change.